I am super frustrated with Globe Telecom right now. But not the “Demmet, I’m going to burn down your buildings to ashes, you SOBs!” kindov frustrated. Nope. Being an almost-two-year Globe subscriber really enhanced my patience.
My frustration is more like the “why are you doing this to me?” kind, with a sad face to depict the mood.
So I applied for a second postpaid line, the BB plan 599 with free BB 8520. I submitted my form online, and the transaction went impressively smoothly. They texted me asking for my requirements, I emailed them to Globe the same day. I got a phone call 42 hours later confirming my application and they forwarded my application to the next level. A couple of days later, some email me and asked me for my COE, and two days later (I requested it pa), i emailed them my COE. Two days later, they called me saying that my application was approved…
… wait for it…
… but they don’t have a BB 8520 unit in stock anymore. So they asked me if I want the plan SANS the unit.
I mean, c’mon guys!
First of all, who want a BB plan without the BB? Seriously?!?!
Second of all, I have been in communication with Globe for the last couple of weeks and I’ve talked and was in correspondence through email with a LOT of people and not one of them gave me a warning about this.
Was it really hard for stock people to tell the sales people “Dudes, redflags on the BB plans, no 8520 units left!” and was it really hard to tell me “uh, mam, i just found out that there are no BB8520 units left. would you like to continue with your application? these are the recommended alternatives…”?
THAT would have saves BOTH OF US precious time and energy.
You have to understand, I’m having a rough time in the past 20+ days or so and this application was among the things I was optimistic about (they are not very many!). The turns of events are just really really really really really frustrating.
But I’m not going to argue anymore. With all fairness to Globe they do address the customer service problem and their CS is getting better. Although, not THAT better.
I’m thinking of just giving up the second line and sticking with my ultra basic 1st line. Before, I was very giddy and excited about getting a second line for social media chuva, but right now, I am just sooo frustrated I don’t want to deal with this anymore. My effort is officially wasted.
Frustration. ugh.































